This document was generated from CDN thread
Created by: Jin Tiam Loh on 07-12-2013 01:58:45 AM
Hi all,
I got a rather odd request whereby customer would like to disable the dialpad and only allow calls out / transfers to be made through the phonebook list. If its not in the phonelist then agent cant make any dial out.
Any ideas?
I know we can restrict dialout through agent desktop setting / even the phone setting itself
Thanks!
-JT-
