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Created by: CHARLES SMITH on 07-05-2009 04:52:02 PM How can you change the interdigit timeout when using a voice and dtmf grammar together? The voice grammar continues quickly but the DTMF grammar has a 10 second delay before continuing.
Subject: RE: DTMF Grammar Interdigit Timeout Replied by: Ranjana Narayan on 08-05-2009 04:13:40 AM Hi Charles, You can try to set the vxml dtmf property interdigittimeout in the Studio to a smaller value. Choose the element -> Settings tab and set VoiceXMLProperty as interdigittimeout and Value as 5s. Else for global setting of the property use Application right click -> Properties->Root Doc Settings.
Hope this helps, Ranjana.
Subject: RE: DTMF Grammar Interdigit Timeout Replied by: CHARLES SMITH on 11-05-2009 02:42:35 PM Yeah I tired that. That only works when the gateway adapter is DTMF only. When using the OSR3/Nuance 9 adapter it doesn't work. I believe this is because DTMF and Voice are processed by the ASR server so the timeout is set there, not in CVP. I am going to open a ticket with Nuance on it.
Subject: Re: New Message from CHARLES SMITH in Customer Voice Portal (CVP) - CVP - A Replied by: Janine Graves on 11-05-2009 03:09:47 PM For speech reco, the equivalent of the interdigittimeout is called 'incompletetimeout' - how much silence between words to indicate the caller is done speaking.
There's also a 'completetimeout' for when the caller has satisfied the grammar collection (eg, if you're waiting for 4 digits and the caller has spoken 4 digits, then how much silence do you need to know they are actually done speaking).\
Why don't you try setting these and see if it works for you.
Janine
Cisco Developer Community Forums wrote: > CHARLES SMITH has created a new message in the forum "CVP - All Versions": > > -------------------------------------------------------------- > Yeah I tired that. That only works when the gateway adapter is DTMF > only. When using the OSR3/Nuance 9 adapter it doesn't work. I believe > this is because DTMF and Voice are processed by the ASR server so the > timeout is set there, not in CVP. > Â > I am going to open a ticket with Nuance on it. > Â > Â > -- > To respond to this post, please click the following link: > > <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1366101> > > or simply reply to this email.
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