This document was generated from CDN thread
Created by: Malik Ehtasham on 21-10-2013 02:41:50 AM
Hello Every One,
Till now we are working on IVR flows and only CVP developers can develop those flows but now we want that a person who has no knowlodge of CVP can also develop a simple static call flows which has only audio elements like prompts (Version First).
We are planning to give a web interface ( which we develop with HTML5 and CSS3 drag and drop features) to lay man and he can make static flows , we will store that in to the data base and after that from that storage data we will produce VXML and deployed on the VXML server.
This is our RAW idea, any body can give suggesstion or idea that weather this way is right or wrong.
Anyone having anyother idea to do this, you are highly welcome to share with us.
Many Thanks.
Subject: RE: Dynamic IVR
Replied by: Binny Mathew on 21-10-2013 03:37:42 AM
Hi Mailk,
We have done something like this on the same note.
It is also benificall for a BA during the requirement process as the Client will have a real time look and feel of how their IVR would look like with the configurations for every module, the call tree and other key parameters which actually drives the flow.
Having said that a lot of care should be taken in to design/architecture of this entire process and keep in mind several parameters like memory utilization, the usability, code optimization, reusability and so on.
Hope this helps.
Rgds/Binny
Subject: RE: Dynamic IVR
Replied by: Malik Ehtasham on 21-10-2013 03:53:54 AM
Thanks Binny for your reply... So can say that i am working in the right direction ?
Subject: RE: Dynamic IVR
Replied by: Hemal Mehta on 21-10-2013 07:18:55 AM
Yes, you can do that. However my experience is that it works for simple flows. For complex flows, developers will have to take over... Are you planning to use CVP to write this or the web interface to generate the voice xml ?
