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Created by: Muhammad Adil Malik on 06-01-2012 02:01:35 AM Hi All, I am receiving the following error message whenever i am trying to login any of the agent/setting the status to ready not ready.
Event: eCTIOSFailureEvent, Error: IPCC Error [10108]You may not change to the requested state from your current state Arugment Dumped : (PeripheralID:5000 FailureCode:11 PeripheralErrorCode:10108 AgentID:1728 EnablementMask:0x1400000 UniqueObjectID:agent.5000.1728 EventID:536870924 MessageID:eControlFailureConf MessageType:38 ErrorMessage:IPCC Error [10108]You may not change to the requested state from your current state EventType:2 FilterTarget:agent.5000.1728 TargetCILClientID:.1768dotNET_Sess(34948909)_EvtThd(4) BlockAllEvents:True) We had tried recycling the ip phone but the issue is still there we are not able to login that specific agent onto that machine please suggest. Also from where can i find out the description/documentation of eCTIOSFailureEvent, also the document of error code.
Subject: Re: New Message from Muhammad Adil Malik in Computer Telephony Integration Replied by: Praveen Vyapaka on 06-01-2012 11:33:56 AM I saw this error in the past and looks like the agent object gets corrupted for some reason. Either create the agent ID again or recycle the services on the PG.
Subject New Message from Muhammad Adil Malik in Computer Telephony Integration Object Server (CTIOS) Toolkit - CTIOS Toolkit Questions: eCTIOSFailureEvent Document or Description
Muhammad Adil Malik has created a new message in the forum "CTIOS Toolkit Questions":
-------------------------------------------------------------- Hi All, I am receiving the following error message whenever i am trying to login any of the agent/setting the status to ready not ready.
<pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">Event: eCTIOSFailureEvent, Error: IPCC Error [10108]You may not change to the requested state from your current state Arugment Dumped : (PeripheralID:5000 FailureCode:11 PeripheralErrorCode:10108 AgentID:1728 EnablementMask:0x1400000 UniqueObjectID:agent.5000.1728 EventID:536870924 MessageID:eControlFailureConf MessageType:38 ErrorMessage:IPCC Error [10108]You may not change to the requested state from your current state EventType:2 FilterTarget:agent.5000.1728 TargetCILClientID:.1768dotNET_Sess(34948909)_EvtThd(4) BlockAllEvents:True)</pre> <pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;"> </pre> <pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">We had tried recycling the ip phone but the issue is still there we are not able to login that specific agent onto that machine please suggest.</pre> <pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;"> </pre> <pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">Also from where can i find out the description/documentation of eCTIOSFailureEvent, also the document of error code.</pre> -- To respond to this post, please click the following link:
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Subject: RE: New Message from Muhammad Adil Malik in Computer Telephony Integration Replied by: David Lender on 06-01-2012 11:19:56 AM Have you tried logging in the agent and changing state from the CTIOS Agent Desktop (out of box)?
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