Estimated Wait time

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Created by: prince christopher joseph on 28-12-2009 05:38:32 AM
Is there an possibility of CVP application  knows the Estimated wait time  for call transfer , if yes then how application will retrieve this value

Subject: Re: New Message from prince christopher joseph in Customer Voice Portal (CV
Replied by: Janine Graves on 03-01-2010 05:04:45 PM
No. You would need to send the call back to ICM and let ICM announce the
wait time.

Cisco Developer Community Forums wrote:
> prince christopher joseph has created a new message in the forum "CVP
> - All Versions":
>
> --------------------------------------------------------------
> Is there an possibility of CVP application  knows the Estimated wait
> time  for call transfer , if yes then how application
> will retrieve this value
> --
> To respond to this post, please click the following link:
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Subject: RE: Re: New Message from prince christopher joseph in Customer Voice Portal
Replied by: prince christopher joseph on 04-01-2010 11:26:13 AM
I am new to CVP . Can you please let me know how to send the call back to ICM ? What is  the block i use in CVP studio to make this possible
 
Thanks !!!

Subject: RE: Re: New Message from prince christopher joseph in Customer Voice Portal
Replied by: Bill Westby on 04-01-2010 05:05:44 PM
You just have to end the subdialog to return the call back to ICM.  The beginning of your app has a CVP Subdialog Start and the last step should be CVP Subdialog return.
 
Also, if you wanted to play estimated wait time from a particular skill group or queue in CVP, you could pass in the time as a VXML parameter if you really wanted.  I pass quite a few parameters back and forth from ICM to CVP in the apps I work on.  The normal method is to use ICM since it has all the data already.
 
Bill.