This document was generated from CDN thread
Created by: Mayank Sharma on 12-02-2010 04:36:43 PM
CUCM Version: 6.1
I have setup a billing server for my CUCM. I get CDR flat files since the time billing server was setup. Is there way to get files that were created before the billing server was setup?
Thanks,
Max
Subject: RE: Get old CDRs
Replied by: David Staudt on 12-02-2010 04:36:43 PM
You can use the RTMT tool 'Trace & Log Central' to bulk download selected CDRs (by date-range, processed vs unprocessed).
Subject: RE: Get old CDRs
Replied by: Mayank Sharma on 12-02-2010 04:36:43 PM
Thanks David. Sounds like this should work.
Subject: RE: Get old CDRs
Replied by: Mayank Sharma on 12-02-2010 04:36:43 PM
David-
I can't seem to get the flat files using RTMT. I tried following options:
Cisco CDR Agent
Cisco CDR Repository Manager
Cisco CDR files on CM server
Cisco CDR files on Publisher Processed
Thanks,
Max
Subject: RE: Get old CDRs
Replied by: David Staudt on 12-02-2010 04:36:43 PM
Hmm, works fine for me on my CM7.0(1) server. All my CDRs are in the 'processed' list. I used Trace & Log Central/Collect Files
Are you certain that CDRs for the date range you specified exist? They are purged according to settings in the Admin UI.
Subject: RE: Get old CDRs
Replied by: Mayank Sharma on 12-02-2010 04:36:43 PM
Sorry David. I tried with a different CUCM and it worked.
Thanks a ton.
Subject: RE: Get old CDRs
Replied by: Dan Dilbeck on 12-02-2010 04:36:43 PM
Mayank, for the original CUCM that it didn't work for, when you first setup the 'Application Billing Server' do you remember getting a prompt asking to send undelivered files? If I remember correctly, you can change the value in the Host Name/IP field you should get that prompt, and then send any CDR not already delivered (if your repository settings/thresholds didn't already delete them from the database).
