Resolution
The password for the Personal Communications Assistant (PCA) user, is the password for the user in the Active Directory, but not the phone password of the Cisco Unity subscriber.
It is possible to reset the password from the Active Directory. In order to do this, compete these steps:
- Choose Start > Programs > Administrative Tools > Active Directory Users and Computers.
- Open domain.
- Open the Users folder.
- Right-click a user for PCA login.
- Choose Reset Password, and reset it. Then, try to log into PCA.
In order to set the password to never expire, complete these steps:
- Choose Start > Programs > Administrative Tools > Active Directory Users and Computers.
- Open domain.
- Open the Users folder.
- Right-click a user for PCA login.
- Choose Properties > Account > Account Options.
- Check Password never expires.
