This document was generated from CDN thread
Created by: shane shifflett on 25-06-2009 03:07:55 PM
I know this isn't an ICM board but I couldn't find one and thought this might be the place to start looking.
I was wondering if ICM logs errors/communication with CVP anywhere? I'd like to see the raw output and variables passed back and forth when ICM calls a CVP application and when CVP returns back to ICM. Something like if you turned on the debug logger for a CVP application and got to see the raw VXML.
Any ideas on where I might start looking for something like this?
Subject: RE: ICM Error Logs
Replied by: Eric Tanney on 25-06-2009 07:29:11 PM
Hi Shane,
Have you tried using the Cisco Dumplog utility? Depending on what you are searching for, there are a ton of logs in there. Start at C:\Cisco\ICM\<Customer>\
All the folders after that contain a "Log Files" folder. You can dump the logs using the command line.
Example (from command line)...
C:\icm\lab_env01\dis\logfiles
dumplog clgr /bd 06/24/2009 /bt 13:00 /et 15:00 /of test.txt
This will dump the clgr.ems file into a readable format for the 24th on, between 1pm and 3pm local time.
Hope this helps.
-Eric
Subject: RE: ICM Error Logs
Replied by: David Robinson on 30-06-2009 01:51:54 PM
The interface to look at would be the VRU PIM since this is the only direct link between ICM and the CVP CS. I presume that the when the CS generates the initial VXML for the app invocation, the ECCs or content are embedded by the CS.
The other alternative would be to look at the VXML GW logs (turn up some debugs in IOS) to see what the VXML GW saw on app invocation.
Subject: RE: ICM Error Logs
Replied by: shane shifflett on 15-07-2009 09:14:37 PM
Thanks guys! The VXML GW Logs give me quite a bit of information.
