A nice story from various of our call center customers...
Financial institutions were looking for a solution to better get in touch with their bad dept clients.
Strange enough is our habit that if I own money to my bank and I see a call coming from my it, I'd likely to not pickup that call.
Using QuesCom technology, those large banks in Europe, middle east or Americas display different mobile CLI on each of their call to their customer.
They noticed a fantastic increase of pick up rate (60% chance that customer will take the call if he sees mobile CLI instead of classical bank main number), following by a strong raise of revenue (25% in a quarter).
Smart way to use QuesCom GSM technologies.
Feel free to ask for more...
Vincent Brault
Enterprise Sales & Marketing Director
One Number + 33 4 97 23 48 56 Fixe / Mobile / Fax
Email/msn: brault@quescom.com
