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Resolution

Cisco IP Interactive Voice Response (IP IVR) is designed to enhance the efficiency of any organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. These features reduce business costs and can dramatically improve customer satisfaction. Enabled by Cisco Cisco Architecture for Voice, Video and Integrated Data (AVVID), and tightly integrated with Cisco CallManager, the Cisco IP IVR offers ease of installation, configuration and application hosting because it is constructed specifically to exploit the power of IP-based communications.

The Cisco IP IVR is written entirely in Java and designed and constructed by Cisco to facilitate concurrent multimedia communication processing. The Cisco IP IVR architecture is open and extensible, and it allows customers to incorporate custom-developed Java classes, which enables independent developers to extend the Cisco IP IVR solution to meet unique customer business needs.

For additional information on IPCC Express IP/IVR, refer to Cisco IP Interactive Voice Response.

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