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cdnadmin
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This document was generated from CDN thread

Created by: Manish Shukla on 02-07-2012 04:31:30 AM
Hi,
 
Can we merge open source VXML coded application in Cisco call studio Application. 
for e.g. I have application which build using pure VXML Code, a kind of utlitiy. Now I want to use this utility
in one of our Call Studio Application. Can we able to use. If yes then please help how we can able to do this.
 
Thank You
Manish Shukla

Subject: RE: Merge Open Source VXML Code in Call Studio Application
Replied by: Janine Graves on 02-07-2012 12:46:37 PM
Hi Manish,
 
I would use the SubdialogInvoke element in studio to invoke your external VXML code (or you can invoke a JSP, .net, etc - just so long as it returns a valid VXML subdialog to the gateway).
 
In the SubdialogInvoke element, enter the URI that points to your vxml code. You can optionally pass data in this URI string or as VXML Parameters:
 
1.URI:http://IP/mycode.jsp?account=1234&ani={Data.Session._ani}
 
2.Local App: False
 
3.
+Paremeter: (example) name1=value1 (these are optional to allow you to pass VXML parameters)
+Paremeter: (example) name2=value2
 
4.
+ReturnValue: returnvar1 
+ReturnValue: returnvar2
(you must list the name of each value returned in the namelist of the <return namelist="returnvar1 returnvar2"/> element in your VXML)
 
The returned data is stored as element data for the SubdInvoke element, named with the name you list in the ReturnValue fields.
 
It's much easier to get this to work than using the VXML Insert element.
 
You'll find some documentation in this CVP Studio and VXML Server ElementSpecifications guide.
 
 

Subject: RE: Merge Open Source VXML Code in Call Studio Application
Replied by: Hemal Mehta on 02-07-2012 11:10:54 AM
You can use the VoiceXML insert element.  See the doc below for more details.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/user/guide/cvp_801_vxml.pdf

Hemal
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