This document was generated from CDN thread
Created by: Brad Davis on 12-01-2010 02:55:59 PM
I am integrating the 6000MXP into a Crestron Pro2 with the "MXP full control v3.3" module. When the first or last button for the phonebook is pressed, I am getting errors from the module. The codec is running F8.0 firmware. I am attaching a file which shows the errors I am getting.
Subject: RE: MXP full control v3.3 module error
Replied by: David Bruun-Lie on 12-01-2010 04:28:01 PM
Hi Brad,
It is Crestron who has written this module. I've asked them to have a look at it and will keep up to date as soon as possible.
Regards,
David
Subject: RE: MXP full control v3.3 module error
Replied by: David Bruun-Lie on 12-01-2010 04:41:57 PM
I got a quick answer from Crestron:
"I do not understand how we are getting 34000 characters in the buffer. They need to contact Crestron's tech support."
So I guess it's not related directly to the 6000MXP.
Best Regards,
David
Subject: RE: MXP full control v3.3 module error
Replied by: Brad Davis on 12-01-2010 05:16:00 PM
Thank you for the quick response and help. When I contacted Crestron tech support, they told me the module was written by Tanberg. I was also told that they found nothing wrong in the module and that there was a problem with the newer firmware. They did not have a unit available to test with and my best bet was to contact you.
Subject: RE: MXP full control v3.3 module error
Replied by: Collin Harwell on 12-01-2010 07:08:39 PM
Hi Brad,
Can you post the error log from Toolbox? I'm interested in this as I've seen the page first/last act buggy.
Subject: RE: MXP full control v3.3 module error
Replied by: Brad Davis on 18-01-2010 03:45:56 PM
Collin,
On the first post, I attached the error file. Let me know if you need something different.
Subject: RE: MXP full control v3.3 module error
Replied by: David Bruun-Lie on 19-01-2010 01:27:39 PM
Brad,
the answer you got from Crestron, was that before or after you got my response from Crestron? The answer that I got from Crestron was from their guy (Paul) who has actually written the module 🙂
Regards,
David
Subject: RE: MXP full control v3.3 module error
Replied by: Collin Harwell on 19-01-2010 07:09:49 PM
Brad,
If you cut the connection to the BCBS global directory, do the latency issues persist? From the debugger file it looks like the codec is sending the PRO2 way too much directory info for its little processor to handle.
