Outbound dialer Desktop using Java CIL

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Created by: Huthesha K on 18-07-2012 08:23:59 AM
Hi,
 
Is it possible to develop outbound desktop using Java CIL?
 
With Regards,
Huthesha

Subject: RE: New Message from Huthesha K in Computer Telephony Integration Object Se
Replied by: David Lender on 18-07-2012 09:01:30 AM
Yes, the outbound functions are provided for by the ECC variables BAStatus, BAResponse, etc.  See the outbound option Guide here
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco.pdf

You may wish to use the COM Cil Sample: CTI Toolkit Outbound desktop as an example when creating your Java Cil version of the outbound desktop.

Subject: RE: New Message from Huthesha K in Computer Telephony Integration Object Se
Replied by: David Lender on 24-07-2012 08:26:22 AM
The information on the ECC variables used for the Outbound option desktop are in the Outbound option guide.
http://www.cisco.com/en/US/products/sw/custcosw/ps524/products_installation_and_configuration_guides_list.html

Also, use the  COM Cil Outbound desktop as a sample.
C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32 CIL\Samples\CTI Toolkit Outbound Desktop

Subject: RE: Outbound dialer Desktop using Java CIL
Replied by: Huthesha K on 24-07-2012 07:24:20 AM
Hi David,

How can i impement acept and reject feature for outbound desk? In CTIOS developer guide i dint find any information regarding these features.

With Regards,
Huthesh

Subject: RE: New Message from David Lender in Computer Telephony Integration Object
Replied by: David Lender on 24-07-2012 08:42:22 AM
Here is the sample code for the Reject button from the COM Cil Outbound Option desktop:

Private Sub Reject_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles Reject.Click

        Dim ECCArgs As New Cisco.CTIOSCLIENTLib.Arguments
        Dim nErrorCode As Long
        Dim args As New Cisco.CTIOSCLIENTLib.Arguments

        If Not (m_call Is Nothing) Then

            args = m_call.GetCallData

            ECCArgs = args.GetValueArray("ecc")
            ' ECC variables
            ECCArgs.AddItem("BAResponse", "Reject")

            m_call.SetCallData(args, nErrorCode)

            Disable_BA_Buttons()
        End If
    End Sub