Subject: Re: New Message from ROD TAGUCHI in WebEx Social Developer - WebEx Social 3
Replied by: Christopher Chandler on 06-11-2012 10:14:48 AM
Rod,
Sounds like a bug to me. Can you do me a favor and open a TAC case on this so we can get a Defect opened and get this resolved?
Cheers,
Chris
On Nov 6, 2012, at 9:39 AM, Cisco Developer Community Forums <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
wrote:
ROD TAGUCHI has created a new message in the forum "WebEx Social 3.0": -------------------------------------------------------------- When you use the Outlook plug in and browse the Social system, you see communities as well as all Discussion under each community. This is good since each discussion includes email integration. However, we have some communities where we've removed or HIDDEN the discussions page and are not using. Plus you cannot migrate or move discussion threads from one community to another so content there would be lost if retiring or consolidating communities.
When using the Outlook plug in for WebEx Social, I would only like to see the communities and discussions that are enabled and not see the disabled or hidden discussion pages.
Thank you,
Rod
--
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This document was generated from CDN thread
Created by: ROD TAGUCHI on 06-11-2012 09:39:39 AM
When you use the Outlook plug in and browse the Social system, you see communities as well as all Discussion under each community. This is good since each discussion includes email integration. However, we have some communities where we've removed or HIDDEN the discussions page and are not using. Plus you cannot migrate or move discussion threads from one community to another so content there would be lost if retiring or consolidating communities.
When using the Outlook plug in for WebEx Social, I would only like to see the communities and discussions that are enabled and not see the disabled or hidden discussion pages.
Thank you,
Rod
Subject: RE: Outlook Plug In without Discussions
Replied by: ROD TAGUCHI on 06-11-2012 11:01:43 AM
Will do, Thanks Chris.
Rod
Subject: RE: Outlook Plug In without Discussions
Replied by: ROD TAGUCHI on 03-12-2012 04:57:59 PM
Chris,
TAC refered this back to the Cisco Sales team to help as an enhancement request. Kind of a circular support pattern arising regarding WebEx Social questions when enaging TAC.
Hi Rod,
I got confirmation back from the BU that the behavior you're looking for with email lists and hiding discussion boards should be handled as an enhancement request, which your Cisco sales account team can help you with.
Let me know if you have any questions remaining on this issue.
Thank you,
--
Tim Tesluk
Cisco TAC
Hours: 8:30 - 16:30 EST
+1-919-574-6922
Subject: Re: New Message from ROD TAGUCHI in WebEx Social Developer - WebEx Social 3
Replied by: Christopher Chandler on 04-12-2012 10:10:35 AM
I'll work with the TAC engineer in question.
The normal process for other Cisco products is to go through the Account Team to build the business case and have them submit the Enhancement on behalf of the end customer (you in this case).
Like in most other regards, WebEx Social is currently different than the norm
I'll get this sorted out, even if I have to open the enhancement myself. I will also see what we need to do to improve the feedback loop. We should make it easier to get valuable feedback from the Partner community.
On Dec 3, 2012, at 4:58 PM, Cisco Developer Community Forums <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>> wrote:
ROD TAGUCHI has created a new message in the forum "WebEx Social 3.x": -------------------------------------------------------------- Chris,
TAC refered this back to the Cisco Sales team to help as an enhancement request. Kind of a circular support pattern arising regarding WebEx Social questions when enaging TAC.
Hi Rod,
I got confirmation back from the BU that the behavior you're looking for with email lists and hiding discussion boards should be handled as an enhancement request, which your Cisco sales account team can help you with.
Let me know if you have any questions remaining on this issue.
Thank you,
--
Tim Tesluk
Cisco TAC
Hours: 8:30 - 16:30 EST
+1-919-574-6922
--
To respond to this post, please click the following link: http://developer.cisco.com/web/webexsocial-developer/forums/-/message_boards/view_message/9052894 or simply reply to this email.
Subject: RE: Outlook Plug In without Discussions
Replied by: ROD TAGUCHI on 04-12-2012 10:42:49 AM
Thanks Chris,
I can understand the enhancement request typically going thru a business case process. That is a good idea. Let me know if there is anything that I can do.
Thansks,
Rod