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Problem with Max Record Time parameter in Record element

cdnadmin
Level 11
Level 11

on ‎01-24-2014 01:24 AM

This document was generated from CDN thread

Created by: prince christopher joseph on 01-02-2010 02:16:33 PM
Hi ,
 
I am facing a problem with the Record element  of  CVP studio , Iirespective of Max Record time entry the recording stops after "30" and continues with the call , I have given max record time as "180"
 
i tried increasing the max record time as "600" seconds but recording is happening only for 30 seconds and continue with the call
 
Please help with some help on this

Subject: Re: New Message from prince christopher joseph in Customer Voice Portal (CV
Replied by: Janine Graves on 01-02-2010 02:34:55 PM
Change your VoiceXML Gateway configuration:
Allot more memory for recording within each phone call :  ivr record
memory session <kb>
You can also allot more system memory: ivr record memory system <kb>





Cisco Developer Community Forums wrote:
> prince christopher joseph has created a new message in the forum "CVP
> - All Versions":
>
> --------------------------------------------------------------
> Hi ,
> Â
> I am facing a problem with the Record element  of  CVP studio ,
> Iirespective of Max Record time entry the recording stops after "30"
> and continues with the call , I have given max record time as "180"
> Â
> i tried increasing the max record time as "600" seconds but recording
> is happening only for 30 seconds and continue with the call
> Â
> Please help with some help on this
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1938966>
>
> or simply reply to this email.

Subject: RE: Re: New Message from prince christopher joseph in Customer Voice Portal
Replied by: prince christopher joseph on 03-02-2010 09:13:12 AM
Hi janine graves,
 
Thanks for you prompt response , I have increased the size in Cisco Vocie gateway as well but still the problem persists
 
below is the error message we get in VXML gateway debug log
 

BPOBLVG1#
005426: *Feb  3 08:43:36.924: %IVR-4-APP_WARN: TCL CVP:
**** survivability.tcl:
Call is undergoing recovery procedures due to a downstream
IPCC application fail
ure **** CallID = FB42DF70.0FD611DF.8092001E.BEE220E0
 
005427: *Feb  3 08:43:44.232: %IVR-3-APP_ERR: TCL CVP:
******* survivability.tcl
: All attempts to recover caller failed - disconnecting
caller ******* CallID =
FB42DF70.0FD611DF.8092001E.BEE220E0
 
005428: *Feb  3 08:43:44.252: %ISDN-6-DISCONNECT:
Interface Serial0/0/1:6  disco
nnected from 8777286427 , call lasted 37 seconds

Subject: RE: Problem with Max Record Time parameter in Record element
Replied by: Bill Webb on 03-02-2010 02:33:09 PM
Can you post the incoming and outgoing dial-peers that your call is traversing?
 
 - Bill

Subject: RE: New Message from prince christopher joseph in Customer Voice Portal (CV
Replied by: Chris LeBlanc on 03-02-2010 04:17:55 PM
Hi,

This means that something disconnected the call so survivability kicked in on the GW.  You can look in your Call Server logs for the CallID = FB42DF70.0FD611DF.8092001E.BEE220E0 to further troubleshoot the issue.  This CallID should also be in the VXML Server logs if the error is occurring at that point in the call.



Regards,

-Chris



From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, February 03, 2010 4:13 AM
To: cdicuser@developer.cisco.com
Subject: New Message from prince christopher joseph in Customer Voice Portal (CVP) - CVP - All Versions: RE: Re: New Message from prince christopher joseph in Customer Voice Portal



prince christopher joseph has created a new message in the forum "CVP - All Versions":

--------------------------------------------------------------
Hi janine graves,

Thanks for you prompt response , I have increased the size in Cisco Vocie gateway as well but still the problem persists

below is the error message we get in VXML gateway debug log


BPOBLVG1#
005426: *Feb  3 08:43:36.924: %IVR-4-APP_WARN: TCL CVP:
**** survivability.tcl:
Call is undergoing recovery procedures due to a downstream
IPCC application fail
ure **** CallID = FB42DF70.0FD611DF.8092001E.BEE220E0

005427: *Feb  3 08:43:44.232: %IVR-3-APP_ERR: TCL CVP:
******* survivability.tcl
: All attempts to recover caller failed - disconnecting
caller ******* CallID =
FB42DF70.0FD611DF.8092001E.BEE220E0

005428: *Feb  3 08:43:44.252: %ISDN-6-DISCONNECT:
Interface Serial0/0/1:6  disco
nnected from 8777286427 , call lasted 37 seconds
--
To respond to this post, please click the following link:

<http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1943841>

or simply reply to this email.

Subject: RE: Record Element duration - unable to exceed 30 seconds
Replied by: Navjeet Sarai on 04-09-2010 12:32:53 PM
Hi Experts,
 
I have seen a lot of posts about this issue where the caller is unable to record for more than 30 seconds. In most of the posts, it is suggested to configure the gateway. I made the following changes and still the recording stops at 30 seconds:

ivr record memory system 10000
ivr record memory session 128000
http client response timeout 60

I checked the gateway logs and survivability is not kicking in either. Here is an extract:
 
024103: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_call_disconnected: Recording is active, Waiting for Record Done
024104: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_checksessionstate:
024105: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_checkifdone: Object: 2, Leg: 1
024106: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_ExecEnv_SetModuleScope: VxmlModule_71054478_1_4173104936 ---> NULL
024107: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/AFW_:/AFW_M_Event_Free: 
024108: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_ExecEnv_CloseIfDone: Cmd Count: 2
024109: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Event_IsOk: AppEventOk Success - timestamp MATCHED
024110: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Process_GetPriorityQEvent: Received
024111: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetPriorityQEvent:   Event[APP_EV_DIGITCOLLECT_DONE(191)] {
024112: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetPriorityQEvent:     EXECENV[0x70703F6C][new-call]
024113: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetPriorityQEvent:     MOD[DigitCollect_71620C14_1_4173117892]  (
024114: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetPriorityQEvent:     )
024115: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetPriorityQEvent:   }
024116: Sep  3 2010 16:10:27.149 CDT: //2028//Digi:/AFW_M_DigitCollect_EventPreProcess: 
024117: Sep  3 2010 16:10:27.149 CDT: //2028//Digi:/DigitCollectEnd_UpdateStats: 
024118: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Object_WalkListeners: 
024119: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_M_Object_ShowListeners: START
024120: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Object_ShowListeners:   MOD[VxmlModule_71054478_1_4173104936]  (
024121: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Object_ShowListeners:     MOD[DigitCollect_71620C14_1_4173117892]  (
024122: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Object_ShowListeners:     )
024123: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Object_ShowListeners:     LEG[2028][LEG_INCCONNECTED(5)][Cause(102)]
024124: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Object_ShowListeners:   )
024125: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_M_Object_ShowListeners: END
024126: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Object_WalkListeners: Entering Module : VxmlModule
024127: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Module_UnListen:  NumObjects: 1
024128: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_ExecEnv_SetModuleScope: NULL ---> VxmlModule_71054478_1_4173104936
024129: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_driver: evtID: 191 vapp record state: 1
024130: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_do_bargein: Input=2
024131: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_digit_collection_done:
024132: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_digit_collection_done: digits [], status [19], pattern []
024133: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/VXML:/vxml_digit_collection_done: 
   vxmlp 710571FC status 19 async_status 240008000
024134: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/VXML:/vxml_digit_collection_done: 
    digits ()
024135: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/VXML:/vxml_digit_collection_done: 
    name ()
024136: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/VXML:/vxml_bind_lastprompt: 
   
024137: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_checksessionstate:
024138: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_checkifdone: Object: 1, Leg: 1
024139: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_ExecEnv_SetModuleScope: VxmlModule_71054478_1_4173104936 ---> NULL
024140: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Object_WalkListeners:
024141: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_M_Object_ShowListeners: START
024142: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_M_Object_ShowListeners: END
024143: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_M_Event_Free: 
024144: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_M_Event_Free:  MODULEDONEEVENT for a Module: DigitCollect_71620C14_1_4173117892
024145: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Object_UnSetExecEnv: ObjCount: 3, CmdPending 2
024146: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:HNF8BCB9C4:/AFW_M_Event_Free: ExecEnv objCount: 3
024147: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_ExecEnv_CloseIfDone: Cmd Count: 2
024148: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Event_New: 
024149: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Event_Free: 
024150: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_M_Event_Free: Null or invalid event context: for event APP_EV_NULL
024151: Sep  3 2010 16:10:27.149 CDT: mr_vsp_flush_stream:  stream=0x66BA7130, cid=0x7EC
024152: Sep  3 2010 16:10:27.149 CDT: mr_stream_save_voice: data returned from vsp: 10400
024153: Sep  3 2010 16:10:27.149 CDT: Flushing for ram recording: cause MS_STOP_DISCONNECTED
024154: Sep  3 2010 16:10:27.149 CDT: //2028//MSM :/mr_stop_record_done: cid=0x7EC stopped at 14w0d, dur=13300 (ms), FLUSHING
024155: Sep  3 2010 16:10:27.149 CDT: //2028//MSW :/msu_recrd_ms_record_complete: callID=0x7EC(2028), context=0x67AC73D8, cause=MS_STOP_DISCONNECTED, stream_id=1
024156: Sep  3 2010 16:10:27.149 CDT: //2028//MSW :/msu_recrd_ms_record_complete: Recorded MC:0x68A175B4 URL ramRecord_162_0_2028
024157: Sep  3 2010 16:10:27.149 CDT: //2028//MSW :/msu_call_app: app_cbf=0x61F2EB3C
    Event = MSW_EV_RECORDER(0), Context 0x66B3CC98, Type    MSW_RECRD_TYPE_RECORD(3), Reason  MSW_RECRD_REASON_DISCONNECTED(13)
024158: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/AFW_:/AFW_Leg_MediaCallback: 
024159: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Leg_MediaCallback: pLeg=0x66B3CC98, pModule=0x71054478
024160: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Event_New: 
024161: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/AFW_:/AFW_Leg_MediaCallback: URL = ramRecord_162_0_2028
024162: Sep  3 2010 16:10:27.149 CDT: //-1//MSW :/msw_mediadone_stats: 
024163: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Event_IsOk: AppEventOk Success - timestamp MATCHED
024164: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_Process_GetAppQEvent: Received
024165: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetAppQEvent:   Event[MSW_EV_RECORDER(146)] {
024166: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetAppQEvent:     EXECENV[0x70703F6C][new-call]
024167: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetAppQEvent:     MOD[VxmlModule_71054478_1_4173104936]  (
024168: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetAppQEvent:       LEG[2028][LEG_INCCONNECTED(5)][Cause(102)]
024169: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetAppQEvent:     )
024170: Sep  3 2010 16:10:27.149 CDT: //-1//AFW_:/AFW_Process_GetAppQEvent:   }
024171: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/AFW_ExecEnv_SetModuleScope: NULL ---> VxmlModule_71054478_1_4173104936
024172: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_driver: evtID: 146 vapp record state: 1
024173: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_record_done: evID=146 reason=13, protocol=2, status_code=0
024174: Sep  3 2010 16:10:27.149 CDT: //-1//MSW :/msw_recrd_stop: genericStream=0x67AC7388,
               mediaStream=0x66BA7130, rtspStream=0x67AC7A2C
               reason=MSW_RECRD_REASON_INTERRUPTED current_state=MSW_S_IDLE
024175: Sep  3 2010 16:10:27.149 CDT: //-1//MSW :/msw_recrd_stop: Stream not currently active
024176: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/AFW_:/AFW_Leg_TypeAheadFlush: There were 0 in buffer.
024177: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_record_done: Interp Url = ramRecord_162_0_2028
024178: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_record_done: MC Url = ramRecord_162_0_2028
024179: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_record_done: Length = 106400
024180: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_record_done: Duration = 13300
024181: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_record_memory: current recording mem_limit=130965600.
024182: Sep  3 2010 16:10:27.149 CDT: //2028//AFW_:/vapp_record_done:  Calling vxml_media_record_done,
   RecUrl ramRecord_162_0_2028
024183: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/VXML:/vxml_media_record_done: 
   status=0;async_status=40048000;record url=ramRecord_162_0_2028duration=13300 size=106400 maxtime=0
024184: Sep  3 2010 16:10:27.149 CDT: //2028/6E681C9A8CA7/VXML:/vxml_bind_lastprompt: 
 
and here are the last few lines from debug:
 
024213: Sep  3 2010 16:10:27.153 CDT: //2028//AFW_:/vapp_checksessionstate:
024214: Sep  3 2010 16:10:27.153 CDT: //2028//AFW_:/vapp_checkifdone: Object: 1, Leg: 1
024215: Sep  3 2010 16:10:27.153 CDT: //2028//AFW_:/AFW_ExecEnv_SetModuleScope: VxmlModule_71054478_1_4173104936 ---> NULL
024216: Sep  3 2010 16:10:27.153 CDT: //2028//AFW_:/AFW_M_Event_Free: 
024217: Sep  3 2010 16:10:27.153 CDT: //-1//MCM :MC677:/mc_delete: mc=0x68A175B4
024218: Sep  3 2010 16:10:27.153 CDT: //-1//MCM :MC677:/mc_check_background_load: mc(0x68A175B4), mc->eof=1
024219: Sep  3 2010 16:10:27.153 CDT: //2028//AFW_:/AFW_ExecEnv_CloseIfDone: Cmd Count: 3
024220: Sep  3 2010 16:10:27.153 CDT: //-1//AFW_:/AFW_Event_New: 
024221: Sep  3 2010 16:10:27.153 CDT: //-1//AFW_:/AFW_M_Event_Free: 
024222: Sep  3 2010 16:10:27.153 CDT: //-1//AFW_:/AFW_M_Event_Free: Null or invalid event context: for event APP_EV_NULL
024223: Sep  3 2010 16:10:27.157 CDT: //-1//AFW_:/AFW_Event_New: 
024224: Sep  3 2010 16:10:27.157 CDT: //2026/6E681C9A8CA7/AFW_:/AFW_Process_GetCcqEvent: Received
024225: Sep  3 2010 16:10:27.157 CDT: //-1//AFW_:/AFW_Process_GetCcqEvent:   Event[CC_EV_CALL_DISCONNECT_DONE(18)] {
024226: Sep  3 2010 16:10:27.157 CDT: //-1//AFW_:/AFW_Process_GetCcqEvent:     EXECENV[0x70703CB4]
024227: Sep  3 2010 16:10:27.157 CDT: //-1//AFW_:/AFW_Process_GetCcqEvent:     LEG[2026][LEG_INCDISCONNECTING(6)][Cause(102)]
024228: Sep  3 2010 16:10:27.157 CDT: //-1//AFW_:/AFW_Process_GetCcqEvent:   }
024229: Sep  3 2010 16:10:27.157 CDT: //-1//SSIN:/AFW_SS_MapEvent: No mapping required
024230: Sep  3 2010 16:10:27.157 CDT: //2026/6E681C9A8CA7/AFW_:/AFW_Object_WalkListeners: 
024231: Sep  3 2010 16:10:27.157 CDT: //2026/6E681C9A8CA7/AFW_:/AFW_M_Object_ShowListeners: START
024232: Sep  3 2010 16:10:27.157 CDT: //-1//AFW_:/AFW_M_Object_ShowListeners:   MOD[Session_681AAA04_1_4173103908]  (
024233: Sep  3 2010 16:10:27.157 CDT: //-1//AFW_:/AFW_M_Object_ShowListeners:     Script Name = new-call cache = true calls = 0
024631: Sep  3 2010 16:10:27.189 CDT: //2028//AFW_:/AFW_ExecEnv_UnSetRoot: Execenv = 0x70703F6C
024632: Sep  3 2010 16:10:27.189 CDT: //-1//AFW_:/AFW_Process_UnLock: pProcess(0x681A885C)=0
024633: Sep  3 2010 16:10:27.189 CDT: //-1//SCRI:/cam_sa_stopped: Instance: [] ExecEnv: 0x70703F6C
024634: Sep  3 2010 16:10:27.189 CDT: //-1//AFW_:/AFW_Event_New: 
024635: Sep  3 2010 16:10:27.189 CDT: //-1//AFW_:/AFW_M_Event_Free: 
024636: Sep  3 2010 16:10:27.189 CDT: //-1//AFW_:/AFW_M_Event_Free: Null or invalid event context: for event APP_EV_NULL
 
Please advise!
Thanks!!
 
Hi,

This means that something disconnected the call so survivability kicked in on the GW.  You can look in your Call Server logs for the CallID = FB42DF70.0FD611DF.8092001E.BEE220E0 to further troubleshoot the issue.  This CallID should also be in the VXML Server logs if the error is occurring at that point in the call.



Regards,

-Chris

Subject: RE: Problem with Max Record Time parameter in Record element
Replied by: Gerard O&#039;Rourke on 07-10-2010 10:31:21 AM
I also had this issue, but ithe issue was corrected once I changed the VXML gateway config.
 
VXML gateway config:
ivr record memory session 960
 
This allows just over a max of 2 mins for a call (~8bytes per second x 120s = 960 kbytes)
 
Gerard
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