This document was generated from CDN thread
Created by: Jonathan Mendez on 27-12-2013 02:06:22 PM
Good day.
I have to create a pad that controls the flow of calls and one of the features is to mute calls, but have not found finnesse have that option.
Any of you know how to put mute a call?
Subject: RE: Put mute a call.
Replied by: Joseph Horvath on 02-01-2014 10:57:15 AM
Sorry; I don't seem to be able to find anything about Muting a call using call control.
Subject: RE: Put mute a call.
Replied by: Gary Olmsted on 02-01-2014 11:13:34 AM
This is because Mute is not a 3rd Party Call Control action. Mute involves manipulating the voice stream, which is a 1st Party (phone-side) action. It could only be done if you were integrating with some sort of embedded softphone (which Finesse doesn't currently support).
Subject: RE: Put mute a call.
Replied by: Juan Othmaro Menjivar on 02-01-2014 09:35:38 AM
Hello David / Joseph ,
Can you provide any feedback about this inquiry?
Subject: RE: Put mute a call.
Replied by: Juan Othmaro Menjivar on 02-01-2014 11:30:50 AM
Ok got it.
And as a conclusion we need to manage it according to the phone we'll use and the integration level with it.
Thank you.
