This document was generated from CDN thread
Created by: Stefania Oliviero on 21-12-2011 12:25:46 PM
Hi to all, I'm monitoring a pool of phones via CTI.
My class implements CallControlCallObserver, so I receive CallControlEvent such as
CallCtlConnEstablishedEv.
The method getCallControlCause return always 0.
wouldn't it have to be returned the call control package specific cause for the event ?
Thank you.
Subject: RE: Question about CallCtlEv.getCallControlCause()
Replied by: David Staudt on 22-12-2011 10:26:46 AM
Ev.CAUSE_NORMAL (i.e. zero) would be the right value I believe for a normal Established event on a point to point call. The scenarios where a different value are returned are the slightly unusual ones:
CAUSE_ALTERNATE
public static final int CAUSE_ALTERNATE
Cause code indicating that the call was put on hold and another retrieved
in an atomic operation, typically on single line telephones.
CAUSE_BUSY
public static final int CAUSE_BUSY
Cause code indicating that the call encountered a busy endpoint.
CAUSE_CALL_BACK
public static final int CAUSE_CALL_BACK
Cause code indicating the event is related to the callback feature.
CAUSE_CALL_NOT_ANSWERED
public static final int CAUSE_CALL_NOT_ANSWERED
Cause code indicating that the call was not answered before a timer
elapsed.
CAUSE_CALL_PICKUP
public static final int CAUSE_CALL_PICKUP
Cause code indicating that the call was redirected by the call pickup
feature.
CAUSE_CONFERENCE
public static final int CAUSE_CONFERENCE
Cause code indicating the event is related to the conference feature.
CAUSE_DO_NOT_DISTURB
public static final int CAUSE_DO_NOT_DISTURB
Cause code indicating the event is related to the do not disturb feature.
CAUSE_PARK
public static final int CAUSE_PARK
Cause code indicating the event is related to the park feature.
CAUSE_REDIRECTED
public static final int CAUSE_REDIRECTED
Cause code indicating the event is related to the redirect feature.
CAUSE_REORDER_TONE
public static final int CAUSE_REORDER_TONE
Cause code indicating that the call encountered a reorder tone.
CAUSE_TRANSFER
public static final int CAUSE_TRANSFER
Cause code indicating the event is related to the transfer feature.
CAUSE_TRUNKS_BUSY
public static final int CAUSE_TRUNKS_BUSY
Cause code indicating that the call encountered the "all trunks busy"
condition.
CAUSE_UNHOLD
public static final int CAUSE_UNHOLD
Cause code indicating the event is related to the unhold feature.</dd><dd>
If you still get zero even for some of these scenarios, if may be helpful to get some JTAPI logs (detailed level, all types) capturing the scenario and attach here.
