This document was generated from CDN thread
Created by: Rodrigo Jose Goncalves Cortines Laxe on 05-10-2012 09:01:29 AM
Hi all,
I'm trying to make an Studio application to mensure the customer satisfaction using DTMF at the Menu element into a report. Until now I'm no able to get this data that I need neither the CUIC nor the reporting server. I would like to know if is possible to get the data/value from the menu element using the CUIC ou the reporting server? And also if anybody has any template for this kind of report?
Thanks All.
Subject: RE: Report data from Menu element
Replied by: Hemal Mehta on 09-10-2012 09:32:13 AM
You can set this up using the ops console. Go to ops console device management and under VXML server configuration table you can define the things you want to log from the CVP app. Look at the configuration and admin guide and it will give you more details on how you can set and inclusive and exclusive filters to set this up.
You will see this data reflect in the CVP app reports in CUIC. Alternatively you can create your own reports also. You can look at applicationsummary_daily, applicationsummary_15 tables to get the details.
Hemal
Subject: Automatic reply: New Message from Hemal Mehta in Customer Voice Portal (CVP
Replied by: Benek Ozer on 09-10-2012 09:33:12 AM
Thank you for your email. I am currently overseas and I have limited access to my mailbox, please contact me on my mobile for urgent matters.
Benek
