This document was generated from CDN thread
Created by: MOHAMMAD SHAHZAD on 05-03-2010 10:29:23 PM
We are using IPCC with ICM 7.5.7, CCM 6.1.4 and Cisco CUBE 3945. About
95% of our agents are remote (mobile) agents. During our monitoring
software implementation, we have seen the following in the CTIOS logs
and were wondering if someone could shed more light on the following
questions.
- It seems that we
are only getting one RTP_STARTED event for each call and that event is
showing an direction. If only one RTP event is received then the
direction should be ¿bi-directional¿ and the RTP stream should have
both/all parties in the conversation. Otherwise we should receive two
RTP events, one ¿input¿ and
one ¿output¿.
- The ICM RTP
event has ClientAddress and ClientPort. This should be the location of
the RTP stream and is the address/port we¿re monitoring. Again, if
there is only one stream, then we may only be recording one side of the
conversation.
- In our network, where should we be tapping to be
able to see the address/port specified in the CTIOS log? We¿re
currently tapping the 3945¿s and do not see the traffic specified in
the ICM logs.
What are we doing wrong?
