This document was generated from CDN thread
Created by: Scope Future on 25-03-2013 01:58:07 PM
I am facing a strange behavior in CVP 8.5 randomly few of the calls are getting disconnected abruptly. However, when I try to recreate the scenario by making another call to the application it doesn't occur. Also, when the calls gets disconnected abruptly I dont see anything in the error logs, neither any error message is logged in activity logs. On comparing the failed calls activity log with the successful one I did not find any difference.
Did anyone face above kind of issue earlier. Can anyone suggests me like what are the troubleshooting steps I need to work on to fix the issue.
Thanks in Advance!!!
Subject: RE: Session Disconnecting Abruptly
Replied by: Hemal Mehta on 25-03-2013 03:09:15 PM
If the activity and error logs are not showing anything, you need to look check logs under C:\Cisco\CVP\logs for that particular call that got aborted.
Also you can look at Debug logs. Random errors like these can have so many root causes from app issues, to config settings, vxml gateway issue etc.
Can't say without knowing more about your app and overall context under which this is happening.
Subject: Re: New Message from Scope Future in Customer Voice Portal (CVP) - General
Replied by: Janine Graves on 25-03-2013 03:27:43 PM
Also, if VxmlServer doesn't know about the error (which happens
occasionally if there's a bug on the gateway), it won't log anything
until its Session Timeout expires (default 30 minutes).
You can change that timeout in the Studio app under Project / Properties
/ Call Studio / General. Change the Session Timeout to 5 (5 minutes) and
re-deploy the app.
If the call is lost, you should see something logged after 5 minutes.
