sharon : unity express integration with callmanager

[sharonsh]

Hi all,

i have install CUCM 8 and unity express 8.

integration is with JTAPI and cti port configure on CUCM , user for JTAPI route point.

on CUE i ran the wizard, cti port is registered to cucm.

when i look in cucm i see that cti port and route point are registered with cue.

when i issue the command " show ccn status ccm-manager" the output shows that cue registered with cucm

and JTAPI route point is idle.

as for now everything is fine but, when i dial the number of cti port i get busy dial tone.

done some traces in cue and sew transaction but didn't drill down and investigate more.

please advise,

[maalvi]

Please check the licensing and avalible ports on the CUE.

[sharonsh]

10x.

i had 8 ivr port that disable the voice mail ports.

once i disabled ivr license and enable mailboxes, everything start to work.

[Muthurani Lavanya Paneerselvam]

Sharonsh

Pl post this query under Discussions Section to get faster response. Thanks.