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Created by: Bob Fitzgerald on 01-10-2013 03:51:08 PM Hello!
Our customer is having an issue where zooming a daisy chained Sony HD1 all the way in and then trying to pan causes it and the PHD camera that precedes it in the chain to reboot. The customer can reproduce this consistently with the IR remote and with a Crestron controller. Here what's involved; C40 codec->Sound Control Technologies extender->12x PHD->Sony HD1 (also on a Sound Control Technologies extender) The C40 is running TC6.2.0 PHD Camera is running [ID:400083]
We were unable to make the issue happen when I had him manually issue Ramp commands to the Sony camera from a terminal session with the C40. I have looked through release notes and tried to search the bug database but couldn't find anything that even remotely sounds like this. Using xfeedback register /event we tried to see if something else was at play here, but did not see any smoking guns.
I am having the customer find out exactly what commands the Crestron is issuing when controlling the camera, what firmware rev the camera is at and if it is the most up to date.
The question I have is what control mechanism is the Cisco IR remote using when controlling the camera? It isn't the ramp commands is it? Are there any bugs that aren't publicly accessible that would apply?
Thanks!
Subject: RE: Sony Camera control issue Replied by: Bob Fitzgerald on 01-10-2013 04:03:16 PM - Update -
I now have the commands the Crestron is sending to the codec for camera control;
xCommand Camera Ramp CameraId:2 Pan:left\n xCommand Camera Ramp CameraId:2 Pan:right\n xCommand Camera Ramp CameraId:2 Tilt:up\n xCommand Camera Ramp CameraId:2 Tilt:down\n xCommand Camera Ramp CameraId:2 Zoom:out\n xCommand Camera Ramp CameraId:2 Zoom:in\n xCommand Camera Ramp CameraId:2 Focus:near\n xCommand Camera Ramp CameraId:2 Focus:far\n xCommand Camera Ramp CameraId:2 Pan:stop Tilt:stop Zoom:stop Focus:stop\n
The top commands are for when the respective button is pressed, the bottom command is for when the buttion is released. Could the lack of a Speed modifier cause any issues? Also, after the cameras reboot, the codec doesn't seem to recognize what button is being pressed. RES >> *e KeyDo RES >> wn Key: "Right" ** end
RES >> *e K RES >> eyRelease Key: "Right" ** e RES >> nd
RES >> *s Vide RES >> o Input HDMI 1 Connected: F RES >> alse *s Vi RES >> deo Inpu RES >> t HDMI 1 Sig RES >> nalState: Unknown ** end
RES >> *s Video Input Last RES >> ConnectedSource: 0 ** end *s RES >> Video Input Source RES >> 1 Resolu RES >> tion Height RES >> : 0 *s Vide RES >> o Input RES >> Source 1 Re RES >> solution RES >> Width: 0
RES >> *s Video RES >> Input Sour RES >> ce 1 Res RES >> olution Refr RES >> eshRate: RES >> 0 *s Vide RES >> o Input RES >> Source 1 Re RES >> solution For RES >> matType RES >> : Unknown * RES >> s Video RES >> Input Sourc RES >> e 1 Reso RES >> lution Form RES >> atStatus RES >> : Error ** RES >> end
RES >> *s RES >> Vide RES >> o Input HDMI 1 Conne RES >> cted: True RES >> *s Video Input HDM RES >> I 1 SignalState: OK RES >> ** end *s RES >> Video I RES >> nput LastCo RES >> nnectedS RES >> ource: 1 ** RES >> end
RES >> * RES >> s Video Input Source 1 Reso RES >> lution Height: 720 *s Video In RES >> put Source 1 Resolu RES >> tion Wid RES >> th: 1280 *s Video RES >> Input Source 1 RES >> Resolution Refre RES >> shRate: 60 RES >> *s Vide RES >> o Input Source 1 Resolu RES >> tion For RES >> matType: RES >> Digital * RES >> s Video Inp RES >> ut Sourc RES >> e 1 Resoluti RES >> on Forma RES >> tStatus: Ok RES >> ** end RES >>
RES >> *e KeyDown RES >> Key: "Grab" ** end
RES >> *e RES >> KeyRelease RES >> Key: "Gr RES >> ab" ** end RES >>
RES >> *e KeyD RES >> own Key: "Grab" ** end
RES >> *e RES >> KeyRelease Key: "Grab" ** RES >> end
Thanks!
Subject: RE: Sony Camera control issue Replied by: Jonas Tysso on 02-10-2013 03:09:58 AM
Bob Fitzgerald:
Hello!
Our customer is having an issue where zooming a daisy chained Sony HD1 all the way in and then trying to pan causes it and the PHD camera that precedes it in the chain to reboot. The customer can reproduce this consistently with the IR remote and with a Crestron controller. Here what's involved; C40 codec->Sound Control Technologies extender->12x PHD->Sony HD1 (also on a Sound Control Technologies extender) The C40 is running TC6.2.0 PHD Camera is running [ID:400083]
Hi Bob,
Can you try with TC6.2.1? We had some issues with Sony HD1 and daisy chaining cameras in TC6.2 that is fixed in TC6.2.1. For reference, the bugs are:
CSCui68816: Presets are not working properly when using Sony HD-1 CSCui64189: C 60 codec TC 6.2 connected with 2 Precision HD 720p or Sony cameras in daisy chain showing 2nd camera not connected .
Regards,
Jonas
Subject: RE: Sony Camera control issue Replied by: Bob Fitzgerald on 02-10-2013 07:16:36 PM Hi Jonas,
Thanks for the reply. I will have them upgrade to see if that helps.
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