Created by: Leon Panokarren on 03-09-2013 01:18:10 PM Hello,
We are pulling in CDR data for our company from all the call managers (AMER, EMEA, and APAC) and were wondering
for the calls that go across call managers (say, a team in the US called our folks in Singapore - that I am assuming would generate CDRs for the call from the US endpoint to the US gateway, and from the Singapore gateway to the Singapore endpoint) -
Is there a way to tie these together as being part of one call? or 'one conversation'?
Any insights would be very much appreciated!
Subject: RE: tracing a global call Replied by: Dan Dilbeck on 09-09-2013 04:11:25 PM
Leon Panokarren:
Hello,
We are pulling in CDR data for our company from all the call managers (AMER, EMEA, and APAC) and were wondering
for the calls that go across call managers (say, a team in the US called our folks in Singapore - that I am assuming would generate CDRs for the call from the US endpoint to the US gateway, and from the Singapore gateway to the Singapore endpoint) -
Is there a way to tie these together as being part of one call? or 'one conversation'?
Any insights would be very much appreciated!
No there isn't, at least not from a CUCM perspective. New call IDs are assigned for each cluster that is completely irrelevant to the other clusters. However, you could use coding that mapped/match the various routing tables in the environment in conjunction with key fields in the CDR to try and associate the calls that pass between clusters.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
