cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
988
Views
0
Helpful
0
Comments
TCC_2
Advocate
Advocate

Core Issue

When subscribers can access the Cisco Personal Communications Assistant (PCA), but cannot access the Cisco Unity Assistant or the Cisco Unity Inbox, consider these possible causes:

  • To access the Cisco Unity Assistant, subscribers must be given the proper class of service rights on the Subscribers > Class of Service > Features page in the Cisco Unity Administrator.
  • The Cisco Unity Inbox is a licensed feature and it can be accessed only if it is purchased. In addition, subscribers must be given the proper class of service rights on the Subscribers > Class of Service > Features page in the Cisco Unity Administrator.

    Note: The Media Master control bar, which appears on the Cisco Unity Assistant and Cisco Unity Inbox pages, is not available across a PIX Firewall.

Resolution

For more information, refer to these documents:

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Quick Links