This document was generated from CDN thread
Created by: Veli Tolga Erdogan on 11-05-2012 05:45:51 AM
I am running on WebEx Social 2.5.2 SR2, CUCM 8.6.2 and CUC 8.6.2. I already did the following:
- Created CUC admin account for QUAD
- Downloaded the CUC tomcat.pem to the WebEx Social Web node
- Created a new keystore file for voicemail: /root/visualvoicemail.keystore
- Added the vm keystore via the WebEx Social Dir web interface, which also restarted the WebEx Social service
- Configured the CUC server as WebEx Social Admin
- Added the VM widget for a user
But no visual VM. My jabber client can access the user's CUC inbox, web inbox is also working so the CUC COS for the users seems to be ok. I also created the keystore in a different folder (/home/pub/visualvoicemail.keystore, with chmod 666), but no luck as well. Any ideas?
Tolga
Subject: RE: Voice Mail Plugin Issues
Replied by: Remo Peulen on 16-05-2012 10:39:18 AM
Hi Tolga,
First thing that I noticed is that you created the visualvoicemail.keystore in the /root directory. As that is a protected directory, there is a good chance that the WebEx Social environment will not be able to get to this file because of the /root drectory being too restrictive. What I normaly do in these cases is create a new directory (Example: /keystores ) and make that more permissive so that the WebEx Social env. can read it at least.
Also, are there more then one webnodes? If so, you need to copy this new visualvoicemail.keystore to all the nodes.
Are there any error messages in the log-files? You should be able to see something like the following in /mnt/auto/diagnostics/WebEx Social/WebEx Social_current:
Caused by: java.lang.RuntimeException: java.io.FileNotFoundException: /keystores/visualvoicemail.keystore (No such file or directory)
Permission issues are normaly detailed as well.
Thanks, Remo.
Subject: RE: Voice Mail Plugin Issues
Replied by: Remo Peulen on 16-05-2012 10:52:28 AM
Hi Tolga,
First thing that I noticed is that you created the visualvoicemail.keystore in the /root directory. As that is a protected directory, there is a good chance that the WebEx Social environment will not be able to get to this file because of the /root drectory being too restrictive. What I normaly do in these cases is create a new directory (Example: /keystores ) and make that more permissive so that the WebEx Social env. can read it at least.
Also, are there more then one webnodes? If so, you need to copy this new visualvoicemail.keystore to all the nodes.
Are there any error messages in the log-files? You should be able to see something like the following in /mnt/auto/diagnostics/WebEx Social/WebEx Social_current:
Caused by: java.lang.RuntimeException: java.io.FileNotFoundException: /keystores/visualvoicemail.keystore (No such file or directory)
Permission issues are normaly detailed as well.
Thanks, Remo.
