With an Active Directory integrated CallManager, the administrator user has been modified and administration access is denied

[TCC_2]

Core Issue

This issue was first thought to be a password change. However, using the PasswordUtils to get the password back into the registry had no effect.

The administrative user was removed from both Enterprise admits and Domain admits. Since such accounts are needed not just for administrative access, but for process function, the accounts must go back to the state before the change. 

Resolution

To resolve this issue, perform these steps:

1. Create a user with full administrative rights over Active Directory (AD).
2. Re-run the Cisco CallManager Active Directory plugin.

For more information, refer to these documents:

• Active Directory 2000 Plugin Installation for Cisco CallManager
• Active Directory and Cisco CallManager Integration Troubleshooting Guide