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A default export file name does not appear in the Export dialog box


Core Issue

If you select the Export Report tool in the Report Viewer on a Cisco Customer Response Applications (CRA) Historical Reports client computer on which the language is set to Simplified Chinese, the Export dialog box will not contain a default export file name.


The name of the report is shown on the header of the report in the Report Viewer. In the Export dialog box, specify a name for the exported report using the report name. For example, name the Portable Document Format (PDF) report __.pdf.

For more information on resolving Cisco CRA or Customer Response Solution (CRS), refer to these documents:

Problem Type

Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Failure Type

Missing information: feature, item, file, field, number, parameter, data, settings, configuration, option, etc.

Cannot import, export, backup, restore, retrieve, upload, download or propagate

Customer Response Solution (CRS) Version

CRS 3.x

Customer Response Solutions (CRS) Reporting

Default export file name

Voice Applications

IP contact center (IPCC) express

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