Q.Under the "show server health" in CUPC for the Desk Phone it is showing "Partially Connected(Primary) - Cannot connect to phone"
In 99xx and 89xx phones you have to add permission group "Standard CTI Allow Control of Phones supporting Connected Xfer and conf
" to the end user: ". Then exit CUPC and log in again.
Q. If 9971 phones are not working with CUPC 7.1.1, what all permissions are to be configure?
The Cisco Unified IP Phones 8961, 9951, and 9971 introduce call capabilities that generate JTAPI events that must be handled by applications that monitor the phone through CTI. These call features allow the user to cancel an in-progress transfer or conference, or to perform a join or direct transfer of calls across the same or different lines. If the monitoring applications have not been upgraded to versions that properly handle these events,unexpected application behavior could result, including applications that no longer have their view of the phone or call state in sync with the phone itself. Therefore, by default, all applications are restricted from monitoring or controlling these phones.For applications that have been upgraded to properly handle these new events or for applications that have verified that they are not impacted by these events, the administrator may enable the newly defined role of Standard CTI Allow Control of Phones supporting Connected Xfer and conf in the application or end-user configuration associated with the application. Only after this role has been enabled can the application monitor or control these phones.So,verify that the end user has the following Permissions configured
Standard CTI Allow Control of Phones supporting Connected Xfer and conf
Standard CTI Allow Control of Phones supporting Rollover Mode
Q.Camera not working and getting error - Unable to power the unified camera
On the 9971 device page ->Product Specific Configuration Layout, disable the Power Negotiation
Q.Video from Jabber for Windows not displaying on 9971?
A. Jabber for Windows introduced Video rate adaption.This allows Jabber to negotiate the optimum video quality based on network conditions. When rate adaption is being used you'll see the client upscale the video experience during the start of the call.
To guarantee an optimal video experience when Jabber is interoperating with your other Video devices you must enabled RTCP on UC manger. Enabling RTCP will allow optimal video adaptation to occur. This is disabled by default and can be enabled in the following way.
On the UC manager administration interface
Select Device/Device Settings/Common Phone Profile (or other profile if you apply a different profile 89/99xx devices).Confirm the setting for RTCP* is set to enable
This setting can also be overridden in the device specific settings under the "Product specific Configuration Layout". Again, confirm RTCP* is set to enabled. Note, not all device expose the RTCP setting at a device level. Settings RTCP to enabled will allow video adaption to take place.
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