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Jabber MRA encryption

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Hi,

We have a requirement to enable Encryption on phone security profile for jabber clients, I configured this, but after that the user is not able to login from Jabber over MRA, it gives an error saying wrong username and password. However the same user can login internally without any issue.

Can you please let me know the steps that I have to follow to get this done ? also how can I check the encryption is already enabled on the jabber client ?

Appreciate any assistance on this.

Our CUCM version is 11.5, and expressway x12.5.6