Enable CustomMediaFilesRetrieval on Sandbox account

[SaulIves92651]

Hey guys, We just create a sandbox account for the XSP, and We were able to integrate this from our client app. 

We were able to install an audio on a Menu for holidays.

However when we can not playback the installed audio. We have read about we have to enable CustomMediaFilesRetrieval.

Any idea/documentation about how could we enable this in our sandbox account?

Regards,

[skumar1]

Please share us your Group-id details, I will look in to the reported issue.

[SaulIves92651]

Sure, the group is 

SaulIves92-Grp1

[skumar1]

Have you uploaded any announcement/Media files? 

[SaulIves92651]

Yes we have upload one media file to test the API with the sandbox account.

It was uploaded to a menu, Holiday Menu.