I cannot login to claim my CE Credits.

[brianbanawis]

It asks for a work email or business email but my certiciation is tied to my personal email. 

I also did the Cisco U. Training on my personal email. 

This infuriates me to no end because I spent a lot of time on finsiging the course on Cisco U but finding out I cannot log in when I was sent to claim the credits. 

Please help. Cisco please make your websites user friendly it's so confusing. 

[mtridenhour]

That is good information as I am considering Cisco U training.  Thank you for your contribution, and I will be checking into this with Cisco.

[soniyadixit]

1. Check Username and Password:

   • Double-check that you're entering the correct username and password. Typos happen!

2. Password Reset:

   • If you can't remember your password or suspect it's wrong, look for a "Forgot Password" or "Reset Password" link. Usually, they'll send you an email to create a new password.

3. Email Confirmation:

   • After resetting, check your email for any confirmation or instructions. Sometimes, you need to confirm the password change.

4. Browser Issues:

   • Try a different web browser. Sometimes, there could be issues with the one you're using.

5. Clear Cookies and Cache:

   • If you're using the same browser, clear cookies and cache. It's like giving your browser a fresh start.

6. Contact Support:

   • If everything fails, reach out to customer support. They're like the superheroes of login issues and can guide you through the process.