“If there’s one thing you want to improve it’s your [support website] Search function.” -- Cisco Customer

[Daniel Bruhn]

Here’s your chance to help Cisco do it. We’re looking for a few good, willing minds to join the Search Advisory Board for Cisco Online Technical Support.

Have Ideas for a Better Cisco Support Website?

Apply to join the Search Advisory Board for Cisco Online Technical Support.

If I’m selected for the Search Advisory Board what will I be doing?

As your organization’s Board representative you’ll join other Cisco customers and partners to recommend how we can improve our Support Website Search function.

How often will the Board meet?

Cisco will convene two 90-minute Board sessions beginning in June 2010. We’re hoping for productive interaction that generates good, actionable ideas quickly.

How will I be briefed and stay up to date?

Board members will have access to a private online space in the Cisco Support Community. You can view the agenda and content before meetings, share comments and ideas with other members, and see Cisco responses to Board recommendations.

How do I apply?

That’s simple. Send us an e-mail at cisco-search-support@external.cisco.com by May 18^th, 2010. Tell us in a sentence or two why you’d like to join this Board and provide your contact information We’ll respond to you by May 27^th.

Please apply now to influence the next generation of Cisco online technical support! E-mail us at cisco-search-support@external.cisco.com.

[burleyman]

Dan,

I would improve the email address.....I keep getting rejected when I try and email the address given.... or is this by design for me 

Mike

[Timothy Albright]

Mike,

I just used the email successfully.  Let us check it out and we'll get back to you.

Cheers,

Tim

[burleyman]

Here is the error I am seeing.....it does not like our address.

Diagnostic-Code: smtp;550 #5.1.0 Address rejected.

Mike

[burleyman · Accepted solution]

I just replied from my personal account.

Must be a mail filter on your end...maybe you filter on animals and we come from Big Fish.... I blame Dan

Mike

[Daniel Bruhn]

Mike,

Sure, go after the easy target.  Could it be user error?   I think the alias was set up incorrectly.  We are looking at getting it fixed.  It takes a bit of time for it to propagate so I'll post again when it's active.

Cheers,

Dan

[Timothy Albright]

burleyman wrote:
I just replied from my personal account.
Must be a mail filter on your end...maybe you filter on animals and we come from Big Fish.... I blame Dan
Mike

I'm also good with blaming Dan. 

[burleyman]

It could be a PICNIC error...I am getting old...

Did you get my email from my personal account? We actually had a site blacklisting animal names so we got on that list becasue it shows we come from BigFish.com

Dan I could never truly blame you because you are the fixer of all.

Dan is the man

if he can't fix it noone can

in fact I am his bigest fan

he is someone who gives a damn

because when you want it fixed he always has a plan

Mike

[Daniel Bruhn]

Mike,

I'll have to show my wife this.  My guess is she'll disagree

[burleyman]

oops.....I forgot the filter for d*mn    but you got the point...

Mike

[Leo Laohoo]

Gee whiz, Mike. 

[Daniel Bruhn]

Hi Mike,

Should be all fixed now.  Try using the following address cisco-search-support@external.cisco.com.

Cheers,

Dan

[burleyman]

I just sent it.....so far no rejection..... see you are the "Fixer of All"  

Mike