09-04-2020 01:58 PM
Hi,
I'm running UCCX 11.5. Is there a report that will show you all the times an agent is not ready (for break, lunch, etc). I can't seem to find it. For example, the report would show agent1 was not ready from 10am - 10:45am for reason code x
Solved! Go to Solution.
09-09-2020 03:17 AM
Hi Virtualpedia,
Please use "Agent State Detail Report" from CUIC
Reports --> Stock Unified CCX Historical --> Inbound --> "Agent State Detail Report"
09-09-2020 03:17 AM
Hi Virtualpedia,
Please use "Agent State Detail Report" from CUIC
Reports --> Stock Unified CCX Historical --> Inbound --> "Agent State Detail Report"
09-09-2020 06:10 AM
Thanks @damianh , that's the report I was in at first, but totally missed it. This is exactly what I needed
09-09-2020 06:25 AM
You welcome @virtualpedia
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