Hi,
I have an agent configured in UCCX on a remote site. All of the CRS config should be correct and the agent can log on to the agent desktop. When a call is routed to the agent the status goes into reserved, then straight back to Not Ready (or Ready). the phone does not even ring which i suspect is the issue.
I think the problem is either;
a. Partition or CSS issue - this is the first agent on a remote site
b. Codec issue - i doubt it as the phone would ring first if there were a codec issue.
I have attached the MIVR but i think this is the issue;
The Resource to which the transfer failed is 3055
Cheers
Jon
