One of my clients was asking whether it was possible to automatically put the agent into ready state when they log in as they are finding agents login and don't go ready until they are chased to do so.
What version of UCCE/UCCX? Do agents use Cisco Agent Desktop?
Supervisors can change the agent states using Cisco Supervisor Desktop. I was also thinking you could use a workflow, but if I think the agent state change action can only be used in call event workflows (like when they hang up a call). Not sure why? Anywa I suppose you could use the Macro action and record a CAD macro (Ctrl W to go Ready).
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
Fun lab with Packet Tracer and running Cisco CME with 3 ip phones, 3 laptops, 1 switch, and 1 router. Fun lab with repetition. You will be able to test your phones and laptop for connectivity etc. Solution;see attached CME Packet Tracer L...
How to configure IP Address for Cisco Integrated Management Controller CIMC. The Cisco Unified Computing System (UCS) is a data center product composed of computing hardware, virtualization support, switching fabric, and management software.
QuestionHi Team,I just need to confirm if we change NTP servers on UCCX, will it affect the license on UCCX 12.0 ?Do we need to re-host after updating NTP?Already done on CUCM and CUC , and it didn't affect but not sure for CCX. Thank you ...