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Beginner

Agent login initial State

One of my clients was asking whether it was possible to automatically put the agent into ready state when they log in as they are finding agents login and don't go ready until they are chased to do so.

Any ideas?

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Re: Agent login initial State

What version of UCCE/UCCX?  Do agents use Cisco Agent Desktop?

Supervisors can change the agent states using Cisco Supervisor Desktop.  I was also thinking you could use a workflow, but if I think the agent state change action can only be used in call event workflows (like when they hang up a call).  Not sure why?  Anywa I suppose you could use the Macro action and record a CAD macro (Ctrl W to go Ready).

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