Can anyone help with this? I have a customer who has implemented our IPCC enterprise solution. The are running into issues with Agent Auto Answer and want to know if Zip tone is supported, please read below. If this is supported is there any reference doc available to help them set this up? Any information you can provide is helpful. Thanks
I see that Zip tone and Auto answer are supported on CCM however my customer would like to use these features on IPCC enterprise with his call center agents. He found the Auto Answer on the Agent Desktop setting but he is not getting any Zip tone. Can someone help me with the support of the ZIP Tone. Is it supported? What version of ICM? If not what are the plans in the future? It does not help for the agents to get the call with out getting some sort of tone to let them know it is there. They are running ICM 5.0 SR8 ES11 and CCM 3.3(4) ES40. thanks for the help!
Subject: RE: Zip tone with auto answer.
AutoAnswer
Supported? Yes, CCM supports this feature. Auto Answer with Zip Tone are new features in Cisco CallManager 3.1. Auto Answer allows the user to have an incoming call automatically answered, causing the phone to go off-hook when an incoming call is received. It may be used on either a headset or the speakerphone of Cisco IP Phone models 7940 and 7960.
Zip Tone
Supported? Yes, CCM supports this feature. The Cisco IP Phone Auto Answer feature allows the user to have an incoming call automatically answered, causing the phone to go off-hook when an incoming call is received. It may be used on either a headset or the speakerphone of Cisco IP Phone models 7940 and 7960. Auto Answer with Zip Tone are new features in Cisco CallManager 3.1.
Subject: Zip tone with auto answer.
Is this feature available? we are on Callmanager 3.3(4) ES40 and ICM 5 SR8 ES11. My business users are wanting it due to high RNA. If available.
Corey Junge
Prime Therapeutics
cjunge@primetherapeutics.com
651-846-8484
CONFIDENTIALITY NOTICE: This E-Mail is intended only for the use of the individual or entity to which it is addressed. This communication including any attachments may contain information that may be privileged, confidential and is exempt from disclosure under applicable law. If the reader of this communication is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying is strictly prohibited. If you believe you have received this E-Mail in error, please notify the sender immediately by E-Mail or by calling 1- (800) 858-0723 and delete the original message and any backups from your computer system. All personal messages express views solely of the sender, which are not to be attributed to Prime Therapeutics LLC or any of its affiliated organizations and may not be distributed without this disclaimer. If you have any questions concerning this message, please contact the sender. Thank you for your cooperation.
