CAD Login attempt failed

[abddandashi]

Hello,

We are running the Cisco UCCX 5.0 with Cisco CME 4.X, i have upgraded the IOS due to a memory leak bug and just after the upgrade the Cisco Agent Desktop is failing to login and showing the attached error.

Old IOS: c2800nm-spservicesk9-mz.124-11.XW2.bin

Current IOS:c2800nm-spservicesk9-mz.124-11.XW3.bin

Regards,

[abddandashi]

UPDATE!!

After restarting the CRS 5.0 Server the error is not showing anymore, with exception to one agent showing a shared extension error.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml#prob2

Problem-Login Attempt Failed due to Peripheral Offline

An agent is unable to log into the Cisco Agent Desktop and receives this error message:

Login attempt failed due to Peripheral Offline

This error can occur when the Resource Manager-Contact Manager (RMCM) subsystem does not start due to an invalid login/password for the RM JTAPI user. In other words, this could be due to a password mismatch between the RM JTAPI user and the JTAPI user.

Solution

In order to resolve the issue, synchronize the JTAPI user and the RM JTAPI user passwords and restart the CTI Manager service.

Note: Make sure that the password for the RM JTAPI user is set to never expire. If the password expires, it can lead to the password mismatch which then results in this error.

Regards,

zak