ccx jtapi error

[sun_sazanov]

Hi.

I have CCX 5.0.2SR3 and CCM 6.1.4.1190-3.

When i loggin on CCX i have error "The Cisco JTAPI  Client versions are inconsistent.  Please go to Cisco JTAPI Resync in  the Unified CM Telephony Subsystem to install the Cisco JTAPI Client". When i press OK, i get on the empty page. I downloaded and installed JTAPI client from CCM. Situation has not changed yet.

How i can fix this problemm?

Thank's in advance.

[Nicolas Mansour]

Hi,

From the document:crscomtx.pdf "Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide", the version of CCM is not compatible with your version of UCCX.

Your CUCM should be one of the following list:

6.0(1) - JTAPI 6.0(1.1000)-5 Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5 File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2 File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2 File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13
6.1(2)SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1
6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16
6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1

6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1
6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10
6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2
6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10

HTH,

Nick

[sun_sazanov]

Hi.

I upgrade CCM to 6.1(5).

But when you try to go to the ССХ I see tighter error.

You can help me fix it?