I newly had to take over UCCE patching and upgrading. Where can I find which MS patches I am allowed to install ??There are so many security pages that I am not able to find this info. we use UCCE 7 + CVP 4.1
We are in the process of starting our upgrade of our cluster to 8.X. I have have a few questions:1. When installing a SR to an HA enviroment does it matter which one it the SR is applied to first?2. We currently are using some xml file lookups suc...
Hi all,I've created a couple blended agents (voice + IPTA skill group) in ICM. Any attempts to have voice + NIPTA will result in the attached error.I want to have agents handling both voice & picking up emails from the NIPTA queue. Is that possible?T...
All, Can we disable sharing of drives/folders like C$, D$, IPC$, Admin$ in UCC servers part of the domain, like Router/Logger/PG etc? Checked the ICM Security Best Practise guideline, but was not able to get anything clear on this. Thanks,Subhrojyoti
cisco real time tables throwing strange number(figure) for offered calls everymid night between 00:00 and 00:05. (Table name Call_type_real_Time)Kindly note we have problem with the real time data in the CISCO database, it gives number of calls rec...
In planning the upgrade of our ICM platform to version 8.0, we discovered we will first need to upgrade our Avaya AES/PBX.We would like to upgrade to Avaya version 6.x, but the latest ICM compatibility chart only goes to Avaya version 5.2.2. Does an...
Getting error below when using transfer element in cvp standalone. have tried hard coding known good extention (instead of variable) for the transfer destination, same result.%CVP_8_0_VXML-3-VXML_CALL_ERROR: DatafeedMgr.handleErrorAction(): Call 88...
Folks,We have the following deployment model at our customer end-ITSP> SIP> CUBE> CUPS> CVP> ICM> CVP> CUPS> VXML GW> Self ServiceThere are multiple MSC (Mobile Switching Circuit) locations where multiple CUBE and VXML GW's are placed. It's an E2E SI...
Dears,My CVP servers are making excessive external connections to the IP address 99.99.99.99 as per the attached screen shot.Kindly let me know what is the reason of this behavior?? I have done some search of this port 1719 and found that it is used...
Folks, I have been tryinig to get help from some people here because we have one issue with our migration from uccx 7 to 8. I just need to know what changes are required on the script side, such as; 1) We have few subflows that are pointed on ucc...
I have CCX 5.0.2 with CUCM 6.1.3.I find some strange problem.20% of all calls are disconnected after 1 second.Client call to CCX, listen IVR and then become connected with agent. And after 1 second call is disconnected. In log I see that reason of di...
Hi All!Our customer has UCCX 7.0 in HA mode with 15 Premium agents lic, he wants to migrate to UCCX 8.0 with 3-years support.Question is - How to count HA feature while migration licensing?When configuring migration with CCX-80-UPGRADE top level part...
Hi folks, We did an upgrade from uccx 7.0.1 to 8.0.2, however the ccx 8.0.2 for some reaons is not calling the subflow...and the logs are here:com.cisco.script.ScriptPreprocessException: user script '/opt/cisco/uccx/Scripts/user//BcastMsg_HelpDes...
Hi NetproI have a cluster to Unified CCX Enhanced 5.0(1), but when i try to configure application, upload a script or create a folder the application this message is showed:Create a folderError while handling the input request. com.cisco.app.Applicat...
2 questions come to mind.will it workwill TAC support you ?available herehttp://www.microsoft.com/downloads/en/details.aspx?FamilyID=a737000d-68d0-4531-b65d-da0f2a735707&displaylang=enBrief DescriptionDownload the SQL Server JDBC Driver 3.0, a Type 4...
