Contact Center

Hi All,We are having predictive mode outbound dialer configured in our setup.As per predictive mode CTI Toolkit and agnet ip-phone should go in reserve mode but in our case only CTI toolkit is going in reserve mode there is no activity on IP-Phone. O...

For sake of keeping this simple for now, how could a call be maked as handled in a default skill group. This is the skill group ICM automatically creates. When we used IP IVR, these calls always showed in the internal in column. For the most part the...

Hello,A customer I've recently started working with is coming to the limit of their CSQs (149).They have used this amount purely for reporting purposes. I want to try an reduce the amount of CSQs without effecting their ability to report specific cal...

Hi Team,We have just changes the IP Address of CUCM 6.1 and UCCX 7.1 as mentioned the procedure in documentation. After that I am not able to log in in CAD. It is giving me error, a licensing error has occured, please try after 5 mint, license server...

HiI dial in to the CTI RP @ 3010, I get silence for 5 seconds, and then a busy signal (Other Route Point is Ok).Logs attached .

Is there a way to allow or force the agent to change their password in CAD?  We have created all the users with no passwords.  Now Business wants them to all have unique passwords. We would like to allow the agents to change their own

Dearswe have IPCC 7.3.1 with CVP 3.1 and CCM 4.2.3 and H323 with Gatekeeper, we are using four CVPS (4 pims Per VRUPG) and it was working fine, recently we added another CVP to have five CVP and new PIM showed Active and VB AND application server is ...

Hi,I have a customer who has a small Call Center for his customers. It is based on UCCX 7 and has 3 CSQ and two group of agents. They want for one of the CSQ, to have priority queing. For example, when a customer with DNIS 1111 dial in, goes to the q...

dear Networkers,I am working in a cisco ATP Cisco Advanced Techlogie Partner), we would like to purshase the Non-Production ICM pak.The Part number is "ICME-NPSENT-DART=" (200$)I would like to know how manu agent licenses will we get when purshasing ...

Hello,I am running UCCX w/HA 8.0.2.11003-10When adding a new CSQ I am receiving the error: An error has occurred saving CSQ configuration data. Any ideas what can be causing this?Grateful for your help,-Kelly