Agent or CSQ does not appear in Cisco Desktop Administrator
Symptom After adding an agent or a contact service queue (CSQ) in CRA Administration, the agent or the CSQ does not appear in the Cisco Desktop Administrator.
Possible Cause The Cisco Desktop Administrator is automatically updated periodically to reflect configuration changes that are made in CRA Administration. This periodic update might not have occurred yet.
Recommended Action To force an update, from the Cisco Desktop Administrator, choose Locations > Setup and then click Synchronize Directory Services.
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