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CVP Studio Best Practices

SEAN NILSEN
Level 4
Level 4

Does anyone know of a doc out there that attempts to define CVP AppDev best practices in an ICM environment?

I know there are a million ways to do what you want to do, but the simple things like working with CED, PeripheralVariables and Transferring CTI with each leg of the call are oddly missing from most CVP docs that I've come across. The available docs take either an ICM or a CVP Studio slant and there is no bridging documentation and I'm hoping that it is my searching abilitiy on CCO that is failing and not a case of the documentation failing.

1 Reply 1

jwolfeld
Cisco Employee
Cisco Employee

There is an IBM RedPaper on CVP and Websphere Voice Server interoperability that goes into exhaustive detail on both, including tutorial and best practices.

http://www.redbooks.ibm.com/redpieces/abstracts/redp4025.html

This is a draft only. Major editing is underway at the moment, but a lot of useful information is there.

Jeff W.