ip phone service error

[ciscoforum]

Has anybody done CCM/IPCC integration with enterprise LDAP. We are planning to consolidate ldap into one with MS AD. We found a problem now after integration, ip phone agent no longer working, when the agent press service button and press agent service, phone display an error: ip phone service error, try again.

[amritpatek]

Open Desktop Administrator and highlight locations. Select the Setup->CTI Server setting and verify it is set to the IP Address of the IPCC Express server and not the server name. If you make a change to this setting restart the Cisco Desktop TAI Server service.

Also, you may have inherent problems with your AD. Since AD has a very high dependence on DNS, I recommend that you ensure that there are no problems with your DNS on your network. As a check, I suggest updating the hosts and lmhosts files on your CallManager and AD boxes with their appropriate hostnames and IP addresses.