IPCC Express On Demand Recording issue

[kdbrooks]

We have recently upgraded our IPCC Express from 3.1 to 3.2(1)sr1. Our on demand recording no longer appears to work. The error received on the Enhanced Supervisor Desktop is as follows:

"Supervisor has failed to start voice monitor on the device: xxxx"

where the xxxx's pertain to the agents number

Has anybody seen this and knows what causes it?

Many thanks.

[mchin345]

Please ensure the 'VoIP Monitor Server' and 'ICD Record/Statistics Server' components are enabled.

Refer to 'Figure 3-2 Cisco CRA Installation WizardCisco CRA Component Distribution Pane for Cisco IP ICD Enhanced' in the below document.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_guide_chapter09186a0080193e6d.html#1102509