08-23-2007 09:37 AM - edited 03-14-2019 01:12 AM
Hi,
I am facing a very strange porblem on IPCC Express.
Version: Cisco Application Administration - 4.0(4)SR01_Build029
Package: IPCC Express Premium
Problem Definition:
CAD is very slow an launch. It takes at least 4-5 min to launch after agent login.
Also change in the state (eg. from work to ready etc) is very slow.
When tried to logout from CAD , it takes 5-6 min to logout.
This is happening on CAD of all the agents configured in the IPCCX.
Need urgent help.
Thakns,
HemantW
08-29-2007 08:23 AM
In a slow network flow, the amount of time a single large (for example, 1500-byte) packet consumes on the network (and delays subsequent packets) can exceed 100 ms. This delay would cause the apparent loss of one or more heartbeats. To avoid this situation, a smaller Maximum Transmission Unit (MTU) size is used by the application for low-priority traffic, thereby allowing a high-priority packet to get on the wire sooner.MTU size for a circuit is calculated from within the application as a function of the circuit bandwidth, as configured at PG setup.
08-30-2007 06:26 AM
Sounds like you may be hitting CSCsh02642 "CAD Logins and state changes severely lagged".
From the bug notes, a workaround seems to be to restart the Call/Chat service.
This is fixed in 4.0(5)SR1.
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