License Eoor in Cisco Agent Desktop

[ganesh.nagarajan]

When a Agent logs in to the Cisco Agent Desktop Application, he gets a error message " a license error has occured, please try after 5 mins".

There is a Cluster server for CAD where the license files get saved. Tried to manually delete the lic*.net files but upon reboot of the Server the License error pops up again.

Kindly advise.

[pralex]

Pls ensure that from the agent desktop you can map a

drive to the Desktop_Config folder on the CRS server .Also check that the Personal

Firewall option in XP is disabled.

[ganesh.nagarajan]

The data center has around 1000 CAD agent logins and it has been working fine for the past 2 years. We never experienced this error.

There are no firewall restrictions and they can very well map the drive from the PC.