we have an application the is processing calls for 7 queues.
When calls come into a single CSQ, the position in queue reflects the correct position in queue for the caller and maintains the correct PIQ (Position In Queue).
When 3 calls come into 3 different CSQ's, the calls reflect the correct PIQ for the first iteration of the queue loop-
caller 1 into queue 1 - 0 callers ahead of you
caller 2 into queue 2 -there are 1 callers ahead of you
caller 3 into queue 3 - there are 2 callers ahead of you
When the 3 callers get through the queue once and get back to the PIQ section, all 3 callers indicated that there are 2 callers ahead of you.
Is the PIQ function only accurate if your using a single queue?
