01-29-2008 03:10 AM - last edited on 03-25-2019 07:10 PM by ciscomoderator
Having the same problem - like most of the others who posted, Rascal server unable to start. After following TAC case K20816479, now I have no rascal server anywhere - tried going back to 3.03 but rascal wasn't and option for install either. Anybody have a work around. I'm running 3.5.4 sr2.
02-04-2008 08:03 AM
The Cisco Agent Desktop Recording and Statistic (RASCAL) server works with the Voice Over IP (VoIP) Monitor server to record conversations. It also stores a detailed account of agent activity, including times and durations of calls and changes in the Automatic Call Distributor (ACD) state of the agents.
The recommended level of debugging is 1 and 50: 1 receives base RASCAL information and 50 receives database interaction. The valid debug level is 1 - 4, 50 and 170 - 179.
This URL should help you:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml
http://www.cisco.com/en/US/products/sw/custcosw/ps14/products_tech_note09186a0080214bf1.shtml
02-04-2008 08:35 AM
Thanks - spent several hours trying to everything and anything under the sun I could think of, ended up formatting and starting all over, once that finished, and reconfigured the queue's everything started working correctly. Thanks for the info.
Jim
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide