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supervisor desktop mismatch

blcase
Level 1
Level 1

Have a strange issue - downloaded the supervisor desktop from the server and installed it.  During startup when it does the update check, I get an error that says:

Please update your Application:  Version on server: 8.5.1.111, Version on desktop 8.5.1.150

And then exits and won't run.

How can the version I downloaded from the server be newer???

Ran the CAD client configuration tool several times now and it finished just fine.   Uninstalled and re-installed the supvervisor desktop and several pc's and always the same error.  This is standard only, so we don't have agent desktops.

Any ideas?

Thanks!

1 Reply 1

blcase
Level 1
Level 1

answering my own question in case anyone else runs into this -

it's a bug documented here:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCts46895

has to do with the ciscouccx.851SU1RecMonFixes.cop file not installing correctly.