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TAPS Error (Error loading TAPS.aef)

Esto
Beginner
Beginner

I enabled TAPS on CUCM 11.5.1

 

Loaded the AAR File to UCCX.Restarted the Engine and Admin Page.

 

Created a Trigger on the TAPS application. But when I try to select the TAPS. aef, I get the following error

 

An error occurred while loading the Script SCRIPT[TAPS.aef]. Please check log for more details

2 Replies 2

Esto
Beginner
Beginner

Maybe the aef got corrupted? I will go ahead and go through downloading it again.

 

2815713: Mar 09 08:21:42.700 EST %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-6010] AppAdminUtil: AppUtil.getConfigVarFromWf() - ScriptException com.cisco.script.ScriptIOException: Failed to load script: TAPS.aef; nested exception is:
com.cisco.io.StreamCorruptedException: invalid type code: 04; unable to load expression; ensure all custom classes are available; nested exception is:
java.io.StreamCorruptedException: invalid type code: 04


2815715: Mar 09 08:21:42.700 EST %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-6010] AppAdminUtil: ScriptApp.jsp - script not foundSCRIPT[TAPS.aef]


2815833: Mar 09 08:21:42.951 EST %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-6010] ConfigManagerImpl: ConfigManagerImpl-getAll():configObjs[0]=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2020-03-08 23:02:10.0,recordId=2338,desc=Cisco JTAPI Trigger,name=12448,type=Cisco JTAPI Trigger,appName=TAPS,enabled=true,sessions=4,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=4,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=12448,redirectCSS=default,cmDeviceName=12440,cmDeviceInvalid=false,cmDescription=TAPS,cmDevicePoolUUID={20BB988A-45A8-47C8-81E7-8AEE7C4D7EC2},cmDevicePoolName=Animal_Services - DP,cmCallingSearchSpaceUUID={d88f8db5-7547-a0f4-4ae3-2eb196df4256},cmCallingSearchSpaceName=SIP_LINE_LD_CSS,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={EB02D502-BD7D-4C5C-9CBC-8BC2DAADC54D},cmPartitionName=HC_Internal_PT,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=12440,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1]

 

 

4255: Mar 08 22:34:36.667 EST %MADM-FILE_MGR-6-SYNCHRONIZATION_UPDATE:THREAD:MADM_FILE_MGR_TYPE_USERSCRIPT-18-0-FileTypeSyncThread:[MADM_FILE_MGR_TYPE_USERSCRIPT-18-0-FileTypeSyncThread] FileTypeSyncThread: FileManager RDS to local disk synchronization: Class=class com.cisco.script.UserScript,Information=download file:/opt/cisco/uccx/Scripts/user/default/TAPS.aef does not exist on local disk
4255: Mar 08 22:34:36.667 EST %MADM-FILE_MGR-6-SYNCHRONIZATION_UPDATE:THREAD:MADM_FILE_MGR_TYPE_USERSCRIPT-18-0-FileTypeSyncThread:[MADM_FILE_MGR_TYPE_USERSCRIPT-18-0-FileTypeSyncThread] FileTypeSyncThread: FileManager RDS to local disk synchronization: Class=class com.cisco.script.UserScript,Information=download file:/opt/cisco/uccx/Scripts/user/default/TAPS.aef does not exist on local disk
4284: Mar 08 22:34:38.721 EST %MADM-CFG_MGR-7-UNK:[MADM_CFG_MGR_CFG_MGR_COMM-11-170-PROCESS_EVENT] ConfigManagerImpl: ConfigManagerImpl-getAll():configObjs[0]=PropertiesConfig[schema=PropertiesConfig,time=Sun Mar 08 22:34:38 EDT 2020,recordId=-1121653637,desc=,name =CustomFileClasspath.properties,properties =classpath_custom-subsystem=;classpath_custom-step=;classpath_custom-class=TAPS1.jar
4287: Mar 08 22:35:06.677 EST %MADM-FILE_MGR-6-SYNCHRONIZATION_UPDATE:THREAD:MADM_FILE_MGR_TYPE_USERSCRIPT-18-0-FileTypeSyncThread:[MADM_FILE_MGR_TYPE_USERSCRIPT-18-0-FileTypeSyncThread] FileTypeSyncThread: FileManager RDS to local disk synchronization: Class=class com.cisco.script.UserScript,Information=file /opt/cisco/uccx/Scripts/user/default/TAPS.aef downloaded.
5547: Mar 08 23:02:11.178 EST %MADM-CFG_MGR-7-UNK:[RMI TCP Connection(53085)-172.26.77.99] InterConfigManagerCommunication: InterConfigManagerCommunication.processEvent(): config event = CONFIG_CREATED,header=ApplicationTriggerConfig,time=Sun Mar 08 23:02:10 EDT 2020,recordId=2338,impl=class com.cisco.crs.jtapi.JTAPITriggerConfig,desc=Cisco JTAPI Trigger,key[12448],columns[12448,Cisco JTAPI Trigger,TAPS,1,4,5000,en_US,12448,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null]

Restarting Cisco Tomcat actually fixed the issue with the aef.

 

On a side note,

I found some information in the following link regarding TAPS

 

https://community.cisco.com/t5/ip-telephony-and-phones/bulk-upgrade-phone-models/td-p/2475629

 

  1. When setting up a new device, TAPS will generate an error if the DN is already in existence across multiple devices.
  2. If replacing a device, you must use the same model device or else TAPS will generate an error.

If this is the case, I will have to determine an alternate way to replace thousands of phone?  I have tried auto registration with self provision. However, I need to create a new BAT 78xx or 88xx phone that the  user can activate, then disable their existing 79xx phone.

 

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